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V4 Upgrade Error

Posted: Mon Dec 18, 2017 7:13 pm
by dgreen
The upgrade is failing to complete, I get a Error popup "Error 1920. Service AutomatiCloud (ACSvc) failed to start. Verify that you have sufficient privileges to start system services."

The first run I clicked "Retry" twice only to get the popup error again. I clicked cancel which rolled back the upgrade.

I tried again this time by right clicking and selecting "Run as Administrator". Got the same errors, I am unable to upgrade.

Re: V4 Upgrade Error

Posted: Wed Jan 24, 2018 8:17 pm
by admin
Please uninstall completely and reinstall AutomatiCloud. Your database will not be deleted and picked up by the new installation.

Stephan

Re: V4 Upgrade Error

Posted: Thu Jan 25, 2018 6:02 pm
by dgreen
After uninstalling; Installing the new installer was failing to start the service and complete the install.
I found that it needed the .NET 4.6 Framework installed.
After installing 4.6 Framework the AutomatiCloud 4.0 install completed. :D